The Abia State Government has introduced a dedicated Quick Response and Quality Assurance Helpline to improve communication within the Basic and Secondary Education sector.
The initiative, announced by Sir Kenechukwu Nwosu, Special Adviser to Governor Alex Otti on Basic and Secondary Education, is aimed at promoting faster, more efficient service delivery to parents, students, teachers, and other education stakeholders across the state.
The helpline, which is WhatsApp-based (text only), can be reached via 0906 855 3213. Users are allowed to send a maximum of 3 images and 3 videos to support their complaints, suggestions, enquiries, or reports.
According to the advisory:
📞 The line is available 24/7
💬 Live responses will be provided between 9:00 a.m. and 5:00 p.m., Monday to Friday
The helpline can be used for: Submitting complaints, Making enquiries, Offering suggestions, Filing reports, Seeking policy clarifications
Sir Nwosu noted that the new communication platform aligns with the education transformation agenda of Governor Alex Chioma Otti, OFR, and is intended to ensure quick attention to issues, accurate information, and continuous improvement in the delivery of quality education.
“This is about listening and acting. With this helpline, we are bringing government closer to the people in the education sector,” he said.
The move is widely seen as a bold step to improve transparency, accountability, and responsiveness in schools across the state.
Emmanuel Onwuka